Shipping & Returns
Shipping & Returns
Books & Games
- Ship in 3–5 business days.
- Returns accepted within 30 days of delivery for a refund.
- Items must be in good condition.
- If your order arrives damaged, please email a photo to help@canticosworld.com within 7 days of delivery. Claims reported after that window cannot be refunded.
Plush Toys
- Ship in 3–5 business days.
- Returns accepted within 14 days of delivery for a refund if items are:
- Unused, unwashed, and clean
- Free of odors or signs of wear
- Tags still attached
- Return shipping is covered by the customer unless the item arrived defective.
Apparel & Home Items
- Ship in 10–15 business days.
- Final sale: not eligible for returns or exchanges.
- Please note: Apparel & Home items are made to order.
Shipping Notes
- Books, Games, and Plush ship separately from Apparel & Home products.
- Shipping rates are calculated separately because orders come from different locations.
💌 Need Help?
If your package is delayed or you have questions, email us at help@canticosworld.com and we’ll be happy to assist.
What if I receive the wrong item?
What if I receive the wrong item?
Oops! If we sent you the wrong item, we’re so sorry.
Just send us an email at help@canticosworld.com with your order number and a quick photo, and we’ll make it right ASAP.
How can I track my order?
How can I track my order?
You can track your order using the tracking link included in your shipping confirmation email. If you didn’t receive one, please check your spam folder or contact us at help@canticosworld.com
How can I get in touch with customer support?
How can I get in touch with customer support?
You can reach our customer support team anytime by emailing us at
📩 help@canticosworld.com
We typically respond within 24–48 business hours.
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BILINGUAL
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REVERSIBLE
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HIGH QUALITY MATERIALS
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EDUCATOR APPROVED
